We operate in accordance with the Family Mediation Council’s professional standards and Code of Practice as well as Resolution’s Code of Practice.

We are committed to providing a high-quality mediation service. Sometimes things go wrong, and we encourage clients to tell us when this happens so that we can attempt to put things right, learn from our mistakes and improve our service.

If you are dissatisfied with our service and wish to make a formal complaint, please let us know, by emailing info@lovewellleavewell.com. We will acknowledge receipt of your complaint within 5 working days and aim to provide you with a written response within 20 working days. If we need more information from you or more time to respond, we’ll let you know. We will investigate the matters that you have raised and, where applicable, work with the mediator’s Professional Practice Consultant (PPC) to resolve your complaint constructively and to your satisfaction. We aim to be open and transparent when responding but information about third parties will generally not be provided.

If you are dissatisfied with our response, you may escalate your complaint to the Family Mediation Standards Board (FMSB). Full details of how to do so, including the types of complaints that will be considered, are available on the Family Mediation Council’s website.